What is a conversational Ai Chatbot?
A conversational AI chatbot is a computer program that utilizes natural language processing (NLP) and machine learning algorithms to simulate human-like conversations. Unlike traditional chatbots, which only respond to specific commands, conversational AI chatbots have the ability to comprehend natural language input and generate context-based responses. As a result, they are capable of engaging in meaningful conversations with individuals.
Conversational AI chatbots are used in various fields like customer service, healthcare, education, and e-commerce. For instance, companies utilize conversational AI to automate their customer service platforms, providing quick and accurate responses to inquiries. This reduces the reliance on manual labour or human resources. In healthcare, conversational AI aids in diagnosing and treating illnesses, and offering advice on healthy lifestyle choices.
Conversational AI chatbots have applications beyond customer service and healthcare. They can facilitate online classes and seminars, offering virtual tutoring. They can also assist in marketing by identifying potential customers and suggesting relevant products. Additionally, conversational AI can enhance e-commerce by providing personalized shopping experiences.
Conversational AI chatbots are being utilized more frequently by businesses of all sizes. They have the ability to enhance customer service, automate labour-intensive tasks, and provide valuable customer behavior data. As these technologies advance, it is anticipated that conversational AI will have even more diverse applications in the future.